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Support
ILIAS LMS

As you use ILIAS, questions continually arise: we are here to help you answer these doubts and help you use your e-learning platform better and better.

LMS MAINTENANCE

We also handle relevant one-time or recurring maintenance activities for your individual ILIAS scenarios.

Support is performed using a support budget purchased in advance, so as to minimize organizational effort and to be able to intervene quickly.

SUPPORT REQUESTS

These are usually done via a ticket system and forwarded internally to our responsible experts.

Of course, we are also available to answer your questions via email and telephone.

Dedicated personal support

The support we provide on ILIAS is done by a team of people who know ILIAS well and who are part of the international community.

Our support is never anonymous but done by people you will know directly because we want to know you, your installation and your needs to be part of the project.

The support we give is direct and concerns the operation and configuration of ILIAS on 3 main levels: administrators, authors or tutors.

Practical Support Packages

You can purchase an hourly package in advance, which allows you to access support quickly and flexibly without having to go through internal approval processes for each individual support incident.

We will accurately communicate the work times on your support requests and document them monthly.

International Professionals

Our ILIAS Support Team is in constant contact with the international ILIAS community as we contribute to the development of the software. This means that we can also engage on a broader level to solve complex technical issues from a single source that go beyond simple user support.

Advance Payment Assistance Package

The team decided by the client has the opportunity to contact our ILIAS experts for any questions about ILIAS LMS.

  • Response Time 24 hours (divided according to the type of request)
  • Processing between 8 and 36 hours
  • Type of request: ticketing system, email, phone call
  • Minimum purchase: 10 hours
  • Contract duration: 6 months

Having a problem with an ILIAS installation and can't resolve it?

Let's talk about it,
we'll support you!

Let's work together!