{"id":11658,"date":"2023-07-04T08:52:55","date_gmt":"2023-07-04T06:52:55","guid":{"rendered":"https:\/\/www.oc-group.eu\/assistance-ilias-lms\/"},"modified":"2024-03-12T09:55:51","modified_gmt":"2024-03-12T08:55:51","slug":"assistance-ilias-lms","status":"publish","type":"page","link":"https:\/\/www.oc-group.eu\/fr\/assistance-ilias-lms\/","title":{"rendered":"Assistance ILIAS LMS"},"content":{"rendered":"\t\t
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Assistenza
ILIAS LMS<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Durante l'utilizzo di ILIAS emergono continuamente domande: siamo qui per aiutarti a rispondere a questi dubbi e ad aiutarti ad utilizzare la tua piattaforma e-learning sempre meglio.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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MANUTENZIONE LMS<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ci occupiamo anche di attivit\u00e0 rilevanti di manutenzione una tantum o ricorrenti per i vostri scenari ILIAS individuali.<\/p>

Il supporto viene effettuato utilizzando un budget di supporto acquistato in anticipo, in modo da ridurre al minimo l'impegno organizzativo e per essere in condizioni di intervenire repentinamente.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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LE RICHIESTE DI SUPPORTO<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vengono solitamente effettuate tramite un sistema di ticket e inoltrate internamente ai nostri esperti responsabili.<\/p>

\u00a0<\/p>

Naturalmente siamo disponibili a rispondere alle vostre domande anche via e-mail e telefono.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Supporto personale dedicato<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L'assistenza che forniamo su ILIAS \u00e8 fatta da un Team di persone che conoscono bene ILIAS e che fanno parte della community internazionale.<\/p>

La nostra assistenza non \u00e8 mai anonima ma fatta da persone che conoscerete direttamente perch\u00e9 desideriamo noi stessi conoscere voi, la vostra installazione e le vostre esigenze per far parte del progetto.<\/p>

Il supporto che diamo \u00e8 diretto e riguardante il funzionamento e la configurazione di ILIAS su 3 livelli principali: amministratori, autori o tutor.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pratici pacchetti di Assistenza<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Puoi acquistare un pacchetto ore in anticipo che ti consente di accedere all'assistenza in modo rapito e flessibile senza dover passare attraverso processi di approvazione interna per ogni singolo episodio di supporto.<\/p>

Ti trasmetteremo con precisione i tempi di lavoro sulle tue richieste di assistenza documentandoli mensilmente.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Professionisti Internazionali<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Il nostro Team di supporto a ILIAS \u00e8 continuamente in contatto con la community internazionale di ILIAS perch\u00e9 contribuiamo allo sviluppo del software. Questo significa che possiamo anche confrontarci ad un livello pi\u00f9 ampio per risolvere problemi tecnici complessi attingendo da un'unica fonti che vanno oltre il semplice supporto per l'utente.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Pacchetto Assistenza con Pagamento Anticipato<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Il team deciso dal cliente ha l'opportunit\u00e0 di contattare i nostri esperti ILIAS per qualsiasi domanda su ILIAS LMS.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tD\u00e9lai de r\u00e9ponse 24 heures (r\u00e9parti selon le type de demande)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTraitement entre 8 et 36 heures<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tType de demande: syst\u00e8me de billetterie, email, appel t\u00e9l\u00e9phonique<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAchat minimum: 10 heures<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tDur\u00e9e du contrat: 6 mois<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Hai un problema su un'installazione ILIAS e non riesci a risolverlo?<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Parliamone,
    ti supportiamo noi!<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t \r\n Lavoriamo insieme! <\/a>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Assistenza ILIAS LMS Durante l’utilizzo di ILIAS emergono continuamente domande: siamo qui per aiutarti a rispondere a questi…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11658","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAssistance ILIAS LMS - OC Open Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oc-group.eu\/fr\/assistance-ilias-lms\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistance ILIAS LMS - OC Open Consulting\" \/>\n<meta property=\"og:description\" content=\"Assistenza ILIAS LMS Durante l’utilizzo di ILIAS emergono continuamente domande: siamo qui per aiutarti a rispondere a questi...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.oc-group.eu\/fr\/assistance-ilias-lms\/\" \/>\n<meta property=\"og:site_name\" content=\"OC Open Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-12T08:55:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.oc-group.eu\/wp-content\/uploads\/2024\/02\/SP-Label-2024.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.oc-group.eu\\\/fr\\\/assistance-ilias-lms\\\/\",\"url\":\"https:\\\/\\\/www.oc-group.eu\\\/fr\\\/assistance-ilias-lms\\\/\",\"name\":\"Assistance ILIAS LMS - 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