{"id":10344,"date":"2023-07-04T08:52:55","date_gmt":"2023-07-04T06:52:55","guid":{"rendered":"https:\/\/www.oc-group.eu\/ilias-lms-assistance\/"},"modified":"2025-02-17T15:26:58","modified_gmt":"2025-02-17T14:26:58","slug":"ilias-lms-assistance","status":"publish","type":"page","link":"https:\/\/www.oc-group.eu\/en\/ilias-lms-assistance\/","title":{"rendered":"ILIAS LMS Assistance"},"content":{"rendered":"\t\t
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Support
ILIAS LMS<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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As you use ILIAS, questions continually arise: we are here to help you answer these doubts and help you use your e-learning platform better and better.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\r\n \"\"\r\n <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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LMS MAINTENANCE<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We also handle relevant one-time or recurring maintenance activities for your individual ILIAS scenarios.<\/p>

Support is performed using a support budget purchased in advance, so as to minimize organizational effort and to be able to intervene quickly.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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SUPPORT REQUESTS<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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These are usually done via a ticket system and forwarded internally to our responsible experts.<\/p>

Of course, we are also available to answer your questions via email and telephone.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Dedicated personal support<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The support we provide on ILIAS is done by a team of people who know ILIAS well and who are part of the international community.<\/p>

Our support is never anonymous but done by people you will know directly because we want to know you, your installation and your needs to be part of the project.<\/p>

The support we give is direct and concerns the operation and configuration of ILIAS on 3 main levels: administrators, authors or tutors.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Practical Support Packages<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You can purchase an hourly package in advance, which allows you to access support quickly and flexibly without having to go through internal approval processes for each individual support incident.<\/p>

We will accurately communicate the work times on your support requests and document them monthly.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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International Professionals<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our ILIAS Support Team is in constant contact with the international ILIAS community as we contribute to the development of the software. This means that we can also engage on a broader level to solve complex technical issues from a single source that go beyond simple user support.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Advance Payment Assistance Package<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The team decided by the client has the opportunity to contact our ILIAS experts for any questions about ILIAS LMS.<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tResponse Time 24 hours (divided according to the type of request)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMinimum purchase: 10 hours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tContract duration: 6 months<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Having a problem with an ILIAS installation and can't resolve it?<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Let's talk about it,
    we'll support you!<\/p> <\/div>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t \r\n Let's work together! <\/a>\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    SupportILIAS LMS As you use ILIAS, questions continually arise: we are here to help you answer these doubts…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10344","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nILIAS LMS Assistance - OC Open Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oc-group.eu\/en\/ilias-lms-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ILIAS LMS Assistance - OC Open Consulting\" \/>\n<meta property=\"og:description\" content=\"SupportILIAS LMS As you use ILIAS, questions continually arise: we are here to help you answer these doubts...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.oc-group.eu\/en\/ilias-lms-assistance\/\" \/>\n<meta property=\"og:site_name\" content=\"OC Open Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-17T14:26:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.oc-group.eu\/wp-content\/uploads\/2025\/02\/ILIAS-SP-Label-2025.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.oc-group.eu\\\/en\\\/ilias-lms-assistance\\\/\",\"url\":\"https:\\\/\\\/www.oc-group.eu\\\/en\\\/ilias-lms-assistance\\\/\",\"name\":\"ILIAS LMS Assistance - 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